How can we help?

On the sign-in page, choose Forgot password. We’ll email a reset link to the address on the account. If you don’t see the email, check your spam folder. If you sign in with a class code and PIN, ask your teacher to reset your PIN.

1. Family accounts, in the app: sign in, open Profile, and choose Delete in the Account section. Type the account password to confirm. The account and all of your child’s data (lesson progress, quiz results, badges, XP and missions) are deleted straight away. This cannot be undone.
2. By email: if you can’t sign in, email hello@volvedu.com from the account’s email address with the subject “Delete Account”. We delete the account and its data within 30 days.
3. School accounts: ask your child’s teacher or school. Teachers can remove a pupil from a class. To delete a pupil’s account and data permanently, the school asks us and we do it within 30 days.

A family account for a child under 13 is created by a parent or guardian with their own email address. On the sign-up form the parent reads the privacy policy and ticks the consent box. We then email that address, and the account can only be used once the parent confirms it. A parent can withdraw consent at any time by deleting the account in the app or by emailing us. School pupils join through their school, which is responsible for informing parents.

Only what the learning service needs: your child’s name, age and country, your email address, and learning data such as lesson progress, quiz results, badges and XP. We also record time spent learning, so you and your child can see progress. We do not collect precise location, contacts, photos or microphone data, and we show no ads. See the full Privacy Policy.

We never sell personal data or share it for advertising. We use a few service providers to run Volvedu (hosting, database and email), and they process data only on our instructions. The AI tools we use to produce lessons never receive any data about your child. The full list is in the Privacy Policy.

Email hello@volvedu.com with your school name and approximate student count. We’ll set up your school, send your first teacher invite, and walk you through the teacher dashboard. No teacher training is required: students work through the lessons on their own.

Open the Language menu. On a computer or tablet it is in the side menu; on a phone, tap your picture at the top of the screen. Choose English or العربية. The change applies straight away to the menus, lesson text and narration.

Email hello@volvedu.com with the subject “Bug Report”. Tell us what device and browser you’re using (for example “school iPad, Safari” or “Windows laptop, Chrome”) and what happened. A screenshot or screen recording is very helpful.

No. Volvedu needs an internet connection to load lessons, play the narration and save progress.

Any modern web browser (Chrome, Safari, Edge or Firefox) on the devices your school already has: laptops, Chromebooks, iPads, Android tablets and phones. There is nothing to install; the layout adapts to the screen size.

Email hello@volvedu.com with subject “Press Inquiry”. We respond within 2 business days.